INTRODUCTION

Folsort Investment Services Limited (FISL) is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information we obtain from individuals who interact with our website, products, and services. By accessing or using our website or providing your information to us, you consent to the practices described in this Privacy Policy.

CONSENT/ LAWFUL BASIS FOR PROCESSING PERSONAL DATA

•    You acknowledge that by opening an account with us and opening or closing transactions, you will be providing us with Personal Data and in line with the Nigeria Data Protection Regulation (NDPR).
•    You consent to us processing all such Personal Data for the purposes of performing the contract and administering the relationship between you and us.
•    You consent to our disclosing such Personal Data: where we are required to by law; to Associated Companies; to service providers and business partners with whom we have a mutual relationship; to such third parties as we deem reasonable; where it is necessary in order to prevent crime; and to such third parties as we see fit to assist us in enforcing our legal or contractual rights against you including but not limited to debt collection agencies and legal advisors.

METHOD OF DATA COLLECTION OF PERSONAL DATA

We may collect and process the following information about you:

• The Personal Data you authorize us, or our agents acting on our behalf, to carry out such credit and identity checks as we may deem necessary or desirable, including requesting a reference from your bank from time to time and you agree to assist us, where necessary, in obtaining such a reference.
• The Personal Data you provide when opening an Account with us: You are required to provide details such as your name, date of birth, gender, email, phone number, marital status, religion, photograph, address, valid identification document (international passport, permanent voter’s card, driver’s license, national identity card), bank account details and Bank Verification Number (BVN). We will only use these Personal Data in strict accordance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.

USE OF PERSONAL DATA

We may use your Personal Data, including non-public Personal Data as follows

1. Provide, maintain, and improve our services
2. Provide and deliver the products and services you request, process transactions, and send you related information, including confirmations.
3. Verify your identity and prevent fraud.
4. Send you technical notices, updates, security alerts, support and administrative messages.
5. Respond to your comments, questions and requests and provide customer service.
6. Communicate with you about products, services, offers, promotions, rewards, and events offered by Folsort Investment Services Limited and provide news and information that will be of interest to you.
7. Monitor and analyse trends, usage and activities in connection with our services.
8. Personalise and improve the services and provide advertisements, content or features that match user profiles or interests. (Process and deliver contest or promotion entries and rewards).
9. Carry out any other purpose for which the Personal Data was collected.

HOW LONG WE KEEP YOUR PERSONAL DATA

We will retain your information for as long as your account is active or as needed to provide you with our services or comply with our legal and statutory obligations.

TRANSFERS OF PERSONAL DATA

The Personal Data we process may be used, stored and/or accessed by staff working for us or third-party partners providing services to us or performing services on our behalf. When we contract with third parties, we require that they have appropriate security, privacy, and confidentiality measures in place to ensure that personal information is kept secure.

OUR WEBSITES AND THE USE OF COOKIES

We use our best efforts to ensure that information received via our Websites and Applications remains secured within our systems. We are regularly reviewing developments in online security; however, users should be aware that there are inherent risks in transmitting information across the internet.

We use cookies on our Websites. Cookies can make using our Websites easier by storing information about your preferences and enabling you to take full advantage of our services. Cookies are very small text files that a Website can transfer to your computer’s hard drive or portable electronic device’s memory for record keeping.

We may use cookies so that we can see which parts of our Websites you visit when you access those Websites. We may use this information for marketing products and services to you. We keep this information confidential and we do not disclose it to third parties.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

OUR SECURITY AND PERSONAL DATA PROTECTION:

We adopt appropriate measures to help protect all Personal Data about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. Additionally, we implement policies designed to protect the confidentiality and security of your Personal Data, including a Data Protection Policy.

YOUR RIGHTS AS A DATA SUBJECT

The law gives you certain rights in respect to your Personal Data as recognized by Folsort Investment Services Limited and what we hold about you. Below is a highlight of some of those rights. At any point while we are in possession of or processing your Personal Data, you, the Data Subject has the following rights:

• RIGHT OF ACCESS– You have the right to request a copy of the information that we hold about you.
• RIGHT TO RECTIFY– You have the right to correct the Personal Data we hold about you that is inaccurate.
• RIGHT TO BE FORGOTTEN– In certain circumstances you may ask for the data we hold about you to be erased from our record.
• RIGHT TO RESTRICT PROCESSING– Where certain conditions apply, you have a right to restrict processing of your Personal Data.
• RIGHT TO PORTABILITY– You have the right to have your Personal Data transferred to another organisation.
• LODGEMENT OF COMPLAINT– You have a right to lodge a complaint about the handling of your Personal Data with the National Information Technology Development Agency (NITDA) at [email protected]
• RIGHT TO OBJECT– You have the right to object to the Processing of Personal Data. You may visit NITDA’s website (https://nitda.gov.ng/) has a wealth of useful information in respect of your rights over your Personal Data. If you wish to exercise your rights, you may contact our Data Protection Officer by sending us an email at [email protected]

BREACH & PRIVACY VIOLATION

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data, we shall within Seventy-Two (72) hours of having knowledge of such breach report the details of the breach to NITDA. Also, where we ascertain that such breach is detrimental to your rights and freedoms, we shall take reasonable steps to inform you of the breach incident and any course of action to remedy such breach.

CHANGES TO OUR PRIVACY POLICY

We may change this privacy notice from time to time. We will post any changes on our website. Please check back frequently to see any updates or changes to our privacy notice. By continuing to use our website and interact with you. You are confirming that you have read and understood the latest version of our privacy notice.

QUESTIONS OR CONCERNS (Contact Information)

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact [email protected]

Company Name: Folsort Investment Services Limited

Address: 6, Esugbayi Street, Off Ladoke Akintola Street off Oba Akinjobi Road

City: Ikeja GRA, Lagos,

Email Address:  [email protected]

Phone Number: +234(0)8110042305, 08110042306

We will strive to address your inquiries and resolve any privacy concerns to the best of our abilities.

Conclusion

Protecting your privacy is of utmost importance to us. By this Privacy Policy, we aim to be transparent with our data collection, use, and protection practices.

We encourage you to read this policy carefully and reach out to us with any questions or concerns you may have.